Shipping & Returns

Thanks for shopping at https://wukraft.com/ (“the Website”). The Website, including this Shipping & returns Policy, is owned and operated by Aymed Limited, a limited liability company registered under the laws of The United Kingdom of Great Britain and Northern Ireland (UK), dba WUKRAFT (“WUKRAFT”).

Website Orders

Orders through the Website are available for all Website visitors, either registered or not.

Availability of Goods

The status of each item in stock is updated once every 24 hours. For this reason, you may happen to order an item that is already sold out in the meantime. If that happens, you will be notified as soon as possible.

Orders Placement

All orders are processed within 1-2 business days (business days do not include weekends or public holidays). Orders placed on weekends or holidays will begin being processed on the following business day. An order cancellation may not be guaranteed after your order has been processed for shipment.

Shipment within the UK and Ireland

Shipment time is 1-2 business days (depending on the shipping method) from the date the order is shipped out.

If we are experiencing a high volume of orders, the shipment may be delayed for a few days. WUKRAFT is not responsible for shipments being late due to the holidays, weekends, or any other delay on the shipping company’s side.

Shipping rates within the UK and Ireland:

Shipping method                          Shipping cost

Standard shipping (1-2 days)      FREE Shipping

 

Shipping to the Wrong Address

Please note that we ship an order at once. So, unfortunately, if we are given the wrong address by mistake, it usually is too late to make a change. Once the package is delivered to the address that was provided to us during checkout, we consider the order fulfilled.

In some cases where the wrong address was provided at checkout, the package is returned to us by the shipping company as undeliverable. If this happens, WUKRAFT can still ship the product to you, so long as you provide the right address and pay for the new shipping fees. However, if you’d like a refund instead, we can issue you a refund, just minus the original shipping cost.

Tracking information

You will receive the tracking number of your order on your e-mail shortly after such an order is shipped. You may track your order directly on the website of a shipping company.

Customs duties and taxes

We are not responsible for any customs duties and taxes applicable to your order. All fees imposed during or after shipping are the sole responsibility of a customer. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.

Damages

We are not liable for any goods damaged, lost, or stolen during shipping. If your order arrived damaged, please contact the shipment carrier to file a claim and save all packaging materials and goods.

Return of unwanted items

You can return any unwanted item and get a refund if you exchange it within 7 days of receiving it. To be eligible for a refund or exchange, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Return shipping fees are not covered by WUKRAFT.

To initiate a return, please contact us and we will provide you with the instructions.

Returns of defective items

Returns of defective items are accepted within 6 months of receipt. If an item is defective, you will be offered a refund or a replacement. WUKRAFT will cover the return cost of the defective items. This warranty covers the the products ordered from WUKRAFT directly and does apply to products bought from un-authorized resellers.

To initiate a return of a defective item, please contact us and we will provide you with the instructions.

Returns of gift cards

Unfortunately, we do not offer returns of gift cards.